Tenerife Airport Transfers

Reservations and Payment

Reservations may be made online, by telephone or fax.

Full payment is required apon arrival or at the time of booking. On receipt of such payment, Islas Canarias Tours will issue, by email or fax the written confirmation with details of the persons involved and the services to be provided. The written confirmation acts as the ‘ticket’ and must be presented to the Islas Canarias Tours representative.

Baby Seats

Baby and child seats are not available.

Private Transfers

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child, this information should be submitted in your reservation.

Wheelchairs

Inform Islas Canarias Tours if any passengers will be travelling with a wheelchair, at the time of booking. The correct vehicle will be made available to meet your specific requirements.

Amendments to Reservations

Booking amendments for flight numbers, timings, accommodation name or address and mobile number can be made by using the contacts provided on this website up to 2 days before the service is provided. If you have a return service booked, you must call during office hours 2 days before departure to reconfirm your collection time and place. Clients returning on a Monday or Tuesday should call the previous Friday.

Office Hours for transfer reconfirmations: Monday to Friday 09:30 - 17:30

Office Tel: (00 34) 626 988 374 Emergency out of hours Tel: (00 34) 626 988 374

Cancellation

If a cancellation is made on our website up to 5 days of the first departure date you will receive a 100% refund.

Late Bookings

Bookings can be made up to 24 hours before departure on the website or by phone. Last minute bookings with less than 24 hours notice should be made on request first by calling (00 34) 928 760 386 during office hours then sent by email to the following address: mail@tenerifeairporttransfers.com

Baggage Allowance

For each passenger, we will carry 1 regular sized suitcase (maximum size 30" x 21" x 11" & weighing no more than 23 kilos) and 1 piece of hand luggage (maximum size 21" x 18" x 10" and again weighing no more than 23 kilos). Additional luggage is taken on request (preferably at the booking stage) and may incur an additional charge. Surf Boards are 15 euros per item, per journey extra. Golf Clubs can be taken on all islands and carried free where possible. Extra payments for luggage are made locally to the driver.

Transportation Conditions

Islas Canarias Tours , reserves the right to refuse to carry any person who is or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.
All vehicles used by Islas Canarias Tours are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at the passengers own risk and no responsibility can be accepted for loss or damage by Islas Canarias Tours and will not accept responsibility for costs in returning the items.

If the arrival flight is diverted, contact Islas Canarias Tours using the website or via the telephone numbers provided.

If Islas Canarias Tours fails for any reason to deliver passengers to their confirmed destination, we will provide a suitable replacement. Reimbursements made by Islas Canarias Tours for the costs of an alternative means of transport incurred by the passenger to get to their destination shall be no more than the cost of getting there by taxi.

Service Vehicles

We provide clean vehicles that are replaced on the basis of condition and not age, the majority of our vehicles are less than 3 years old and equipped with air conditioning and all safety features required by law.

The Company

Your contract is celebrated with Islas Canarias Tours in Tenerife. Full contact details are stated on the website. Our staff speaks English. We are committed to providing a service which will be satisfying and highly recommended. If you are not happy with any aspect of the service provided, please let us know as soon as possible. Complaints should be made while you are still in Tenerife, thank you for reading these terms.